Frequently Asked Questions — 1mgame Support

Visit the 1mgame homepage and click the registration button. You will be asked to provide your full name, date of birth, email address, phone number and a secure password. Once submitted, verify your email address using the link sent to your inbox. Your account is then active and ready for your first deposit. The entire process typically takes under three minutes on a mobile browser.

You must be at least 18 years old to register, or the higher minimum age required by the operator's license jurisdiction — whichever is greater. 1mgame applies mandatory age verification and KYC checks. Providing a false date of birth is a breach of the Terms & Conditions and may constitute fraud. Any account found to belong to an underage player will be closed immediately and any balances or winnings forfeited.

No. Each player is permitted a single account on 1mgame. Duplicate registrations — even under different email addresses or phone numbers — are prohibited and will be detected by the platform's identity systems. If multiple accounts are found, all associated accounts may be permanently closed and any balances or bonus winnings forfeited. If you have accidentally created a duplicate, contact support immediately to resolve it before any further action is taken.

Standard KYC verification requires a valid government-issued photo ID — most Pakistani players submit a scan or clear photograph of their Computerised National Identity Card (CNIC) or passport. You will also need to provide proof of residential address dated within the last three months, such as a utility bill or bank statement. In some cases, proof of your payment method may also be requested. All documents are handled in accordance with the 1mgame Privacy Policy.

Contact details such as your phone number and email address can be updated through the Account Settings section of the platform. Name and date of birth changes require a full KYC review and must be submitted to the support team with supporting documentation. To reset a forgotten password, use the "Forgot Password" link on the login page — a reset link will be sent to your registered email address. If you no longer have access to that email, contact Live Chat support directly.

The payment methods available in the cashier vary and are updated from time to time. The cashier will show all currently available options at the time of your deposit. Payment providers commonly referenced in the Pakistani market — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are mentioned here as familiar local context only. Their availability in the cashier at any given time cannot be guaranteed, and their mention does not imply any endorsement of gambling by those providers. Cryptocurrency options such as BTC and USDT may also be available.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of transaction. As a general reference, many players on 1mgame start with amounts in the range of PKR 500 to PKR 1,000 depending on the payment method selected, though the exact minimum is confirmed at checkout. There is no maximum account balance, but individual deposit limits may apply depending on payment method and account verification status.

Most deposits are credited to your 1mgame account balance within a few minutes of the transaction being confirmed by the payment provider. Delays can occasionally occur due to processing queues, bank verification steps or high transaction volumes — particularly during peak periods such as major cricket matches or PSL fixtures. If a deposit has not appeared in your balance within 30 minutes, check your payment provider app first, then contact Live Chat with your transaction reference number.

Navigate to the cashier, select "Withdraw" and enter your desired withdrawal amount. Withdrawals must be made to the same payment method used for your most recent deposit. Before your first withdrawal can be processed, KYC verification must be completed. Once submitted, your request enters a review queue. Processing times differ by method and are displayed in the cashier. 1mgame is not responsible for delays caused by the receiving payment provider once the transfer has been initiated from the platform's end.

Withdrawal holds most commonly occur because KYC verification has not been completed, because additional identity documentation has been requested and is pending, or because the account security team has flagged the transaction for a routine review. Active wagering requirements on a bonus will also prevent withdrawal of bonus-related funds until those requirements are met. If your withdrawal has been on hold for more than the expected processing time shown in the cashier, contact the support team via Live Chat with your withdrawal reference for a status update.

1mgame offers a broad range of products including sports betting, live casino, slots and table games. On the sports side, the platform covers Pakistan cricket (Test matches, ODIs, T20s), PSL fixtures, ICC tournaments, international football, UFC, tennis and more. The live casino section includes real-dealer roulette, blackjack, baccarat and game show-style titles. The slots section spans hundreds of titles from multiple game studios, ranging from classic three-reel games to feature-heavy video slots.

Navigate to the Sports section and select your sport — cricket is typically featured prominently given the popularity of Pakistan's domestic and international schedule. Choose a match, browse the available markets (match result, top batter, total runs, etc.), enter your stake in PKR and confirm your bet. For in-play (live) betting, markets update in real time as the match progresses. Odds are subject to change before a bet is confirmed. Settled bets are credited to your balance shortly after the market result is confirmed.

All slot games on 1mgame are supplied by licensed game studios that use certified Random Number Generators (RNGs) to determine outcomes. The RNG generates each spin result independently, meaning no previous spin influences the next — a common misconception among new players. RTP (Return to Player) percentages are theoretical long-run averages; they do not guarantee any specific outcome in a single session. RTP information is typically available in each game's help or information panel.

Yes. 1mgame is designed with a mobile-first approach, and the live casino section is fully playable on Android and iOS mobile browsers without any app download required. Live dealer streams are optimised for mobile bandwidth, though a stable internet connection — 4G or Wi-Fi — is recommended for the smoothest experience. Players across Karachi, Lahore, Islamabad, Rawalpindi, Multan and other Pakistani cities regularly use the live casino section via mobile without issues.

If a sporting event is abandoned, postponed beyond a set deadline or cancelled before the relevant market result can be determined, affected bets are typically voided and your stake is returned to your account balance. The exact rules vary by sport and market type — specific voiding rules are available in the sports betting help section of the platform. For live in-play bets confirmed before an event was halted, the platform's market-specific rules will govern whether the bet stands or is refunded.

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before bonus funds or bonus-derived winnings can be withdrawn. For example, if you receive a PKR 5,000 bonus with a 30× wagering requirement, you need to wager a total of PKR 1,50,000 before the bonus converts to withdrawable cash. Not all game types contribute equally — slots usually count at 100%, while live casino and table game bets typically contribute at a lower rate. Check the specific terms of each bonus for the applicable contribution table.

1mgame offers promotions for new players that are detailed on the platform's promotions page at the time of registration. Bonus availability, qualifying deposit amounts (typically a minimum single deposit, often from around PKR 1,000), and the specific terms — including wagering requirements and expiry dates — are set out on the promotion's individual terms page. Promotions can change, so always check the current terms before making a qualifying deposit to ensure the offer is still active.

A bonus can be voided for several reasons: placing a bet that exceeds the maximum stake allowed during bonus play; wagering requirements expiring before they were met; the platform detecting bonus abuse (e.g., low-risk structured betting designed to clear a bonus without genuine game engagement); or a chargeback being filed on a deposit used to trigger the bonus. If you believe your bonus was voided in error, contact the support team with your account details and the bonus reference for a review.

No — bonus funds are not directly withdrawable. They must be played through in accordance with the applicable wagering requirements before any portion of them (or winnings generated from them) becomes eligible for withdrawal. Most bonus systems operate on a "bonus wallet" and "cash wallet" structure, where real-money deposits remain withdrawable at any time, while bonus funds are only released to the cash wallet once the wagering requirement is fully met. A maximum cash-out cap may also apply, as specified in each promotion's terms.

Yes. All bonuses on 1mgame carry an expiry date by which the wagering requirements must be completed. The expiry period is specified in each promotion's individual terms — commonly between 7 and 30 days from the date the bonus is credited, though this varies by offer. If the wagering requirement is not met before the bonus expires, the remaining bonus balance and any associated winnings are removed from your account automatically. Expiry dates are visible in the "My Bonuses" or "Promotions" section of your account.

1mgame uses TLS encryption for all data transmitted between your device and the platform's servers. Passwords are stored using industry-standard hashing algorithms — they are never stored in plain text. Access to personal data internally is restricted on a need-to-know basis. Two-factor authentication (2FA) is available and strongly recommended for all accounts. If you suspect any unauthorised activity on your account, change your password immediately and contact Live Chat support. Full details of our data practices are in the Privacy Policy.

Log in to your account and navigate to Account Settings → Responsible Gambling. From there you can set daily, weekly or monthly deposit limits, net loss limits, per-bet stake limits and session time controls. Limit reductions apply immediately. Increases to existing limits are subject to a mandatory cooling-off period that prevents impulsive changes during an active session. You can also set a cooling-off period or request self-exclusion from the same section. Full details are on the Responsible Gambling page.

Self-exclusion is a voluntary measure that suspends your 1mgame account for a chosen period — a minimum of six months, up to permanent exclusion. During this time, you cannot log in, deposit or place bets, and all marketing communications are stopped. It cannot be reversed within the chosen period, even if you contact support to request reinstatement. You can apply self-exclusion via Account Settings → Responsible Gambling or by contacting Live Chat directly. Any verified real-money balance can be withdrawn even while excluded.

Pakistan has gambling restrictions in place under the Prevention of Gambling Act, 1977, and potentially other applicable provincial or federal legislation. 1mgame does not claim to be licensed, endorsed or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani financial institution. This platform does not provide legal advice, and it is each player's personal responsibility to understand and comply with all laws applicable in their jurisdiction before using the platform. Players access 1mgame at their own initiative.

If gambling is causing financial, emotional or relationship harm, please use the self-exclusion tool immediately and consider reaching out to recognised responsible gambling organisations available in the operator's license jurisdiction — including Gamblers Anonymous, GamCare and BeGambleAware (text references only; 1mgame is not affiliated with these organisations). Mental health and counselling services are also available in major Pakistani cities including Karachi, Lahore, Islamabad and Rawalpindi. You can also contact 1mgame support at [email protected] (plain text — not a link) to request immediate account restriction.